1440 West Dunkerton Rd, Waterloo IA 50703

Tel: (319) 291-2455

Adult Crisis Stabilization Center

Overview of Program

The ACSC serves clients who are experiencing a mental health crisis.  These clients do not require hospitalization, nor do they have access to a support system.  The case manager assigned to the client works with an interdisciplinary team and community agencies to address the client's needs.  Trained members of the ACSC staff will administer the client's medication as prescribed by a physician or other qualified health care provider.  

The ACSC provides an immediate solution for clients from environmental hazards as well as reduces the chance of individuals self-harming themselves or others.  This allows other public facilities such as Emergency Rooms to not be congested with people who, although requiring some assistance, do not have acute physical needs that demand institutionalization.  ACSC staff focus on making the ACSC experience a positive experience while clients seek assistance with their individual mental health needs.

Key Goals

  1.  To provide on a short-term basis, a safe and comfortable environment for crisis stabilization. 

  2. To identify and connect the client to support systems prior to his or her discharge from the ACSC.

Admission Criteria

  1.  Is the individual presenting an active symptom consistent with a mental health crisis?

  2. Is the mental health crisis interfering with daily living?

  3. Do the factors leading to admission and/or the individual's history of treatment suggest the symptoms can be stabilized with crisis stabilization services?

  4. The individual does not require inpatient hospitalization but requires crisis stabilization services that may include medication, counseling, referral, peer support and linkage to ongoing services, not expected to exceed five days.

Referral Process

Appropriate individuals to refer do not meet the criteria for inpatient mental health hospitalization.  The individual may need additional stabilization or is experiencing a decreased level of functioning secondary to a mental health crisis.  The individual may be screened by a licensed mental health professional prior to admission.  

 

The following criteria prohibit consideration of admission to the Elite Mental Health Services:

  1. Under an arrest or active warrant

  2. Registered sexual offender

The following criteria may require additional information upon request:

  • History of violence or high risk of violence

  • History of self-harm behavior

  • Over the legal limit or impaired due to drug use

  • Acute medical needs

  • Actively psychotic

  • Physically disabled

  • Actively suicidal or homicidal

Calling Policy

​     While residing at our facility, residents are to use our mainline for all phone calls. For everyone's best interests, cell phones are shut off and locked in a secured room until a resident is discharged. Residents may talk to whomever they want unless legal situations require otherwise. Personal phone contacts for our residents will not be limited but we do ask calls are kept from approximately 5-minute to 15-minutes a day. There is not a limit on the number of calls clients can make per day, but when needed staff will prioritize who gets the next call or if someone needs to end a conversation in order to allow for another person to have phone time.

Visiting Policy

  • Visiting with a resident at our facility may take place from 9 A.M. to 9 P.M. on weekdays and weekends. Anyone may visit unless legal situations require otherwise.

  • All parties must maintain an appropriate rapport while in our facility or the visit can be cut off. We also reserve the right to cancel any visit if there are situations that would be deemed upsetting or disruptive to the NIRS routine.

  • We ask that visitors call first so if there is any condition preventing a visit, you hopefully will be informed before making an un-needed trip and also that our staff can arrange to have a visiting room available in such case that the weather would mandate persons to stay inside.

  • If you wish to bring a snack or beverages, this is allowed with the exception of alcoholic or illegal substances. If for any reason these items are brought to our facility or a client becomes under the influence of said substances, they will be discharged and asked to leave.